Frequently Asked Questions
Sizing & Fit
How do I find the right size for my child?
Getting the right fit is essential for healthy foot development. We recommend measuring your child's feet at home before ordering. Visit our Shoe Size Guide for step-by-step measuring instructions and brand-specific size charts.
What is barefoot footwear and why does it matter?
Barefoot (or minimal) footwear is designed to mimic the natural shape and movement of the foot. Key features include a wide toe box, thin flexible sole, and zero heel drop. For growing children, barefoot shoes allow toes to spread naturally, support healthy gait development, and strengthen foot muscles. Brands like Geox and Startrite incorporate many of these principles into their designs.
My child is between sizes — what should I do?
We generally recommend sizing up to allow room for growth, especially for toddlers and younger children. If you're unsure, please contact us and we'll be happy to advise based on the specific brand and style.
Returns & Refunds
What is your returns policy?
We want you to be completely happy with your purchase. Please see our full Refund Policy for details on how to return an item, eligibility criteria, and timescales.
Can I return shoes if they don't fit?
Yes — if the shoes don't fit, you can return them provided they are unworn, in their original condition, and returned within the timeframe set out in our Refund Policy. We recommend trying shoes on a carpeted surface to keep the soles clean.
Delivery & Collection
How long does delivery take?
Delivery times vary depending on your location and chosen shipping method. Please visit our Shipping Policy page for full details on delivery timescales and costs.
Do you ship internationally?
Yes, we do ship to selected international destinations. Shipping costs and estimated delivery times for international orders are outlined on our Shipping Policy page.
Do you offer click and collect?
Yes! You can collect your order from our London store. Visit our Click and Collect page for more information on how it works and collection times.
Products & Brands
What brands do you carry?
We stock a carefully curated range of premium children's footwear brands. Visit our Brands page to see the full list, including Geox, Startrite, Oldsoles, Gola, Kickers, and Dunlop.
How do I care for my child's shoes?
Care instructions vary by material. As a general guide: wipe leather shoes with a damp cloth and condition regularly; allow shoes to air dry naturally away from direct heat; use a soft brush on suede or nubuck. For specific care advice, check the label inside the shoe or get in touch.
Do you offer gift cards?
Please contact us to find out about our current gift card availability.
Still have a question?
We're always happy to help. Contact us and we'll get back to you as soon as possible.